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Manage Unsubscriptions
  • Vote Up0Vote Down prabhatprabhat
    Posts: 3Sendy user

    Hi,

    I have a custom field which classifies users in to three categories. Now few emails are sent to all 3 categories and few to all categories.

    For sending to a individual category, I download the complete list and then upload the required category in a new list. Now problem here is that when i download a list, I do not receive bounce and unsubscribe information.

    I do not want to delete the bounce and unsubscribe from the main list as i manually upload the subscribers from multiple sources, so i do not want to add users who have unsubscribe or are bounced.

    So now I need a way to get the unsubscribe and bounce data while downloading a list.

    Thanks,

    Prabhat

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,437Sendy support

    Hi Prabhat,

    You don't have to worry about uploading a "bounced" email again because as long as the "bounced" email exist in any list or brand, the same bounced email will be checked against and will not be re-imported no matter what list or brand you add it to.

    For unsubscribes, you can switch to the "Unsubscribed" tab and export a CSV of these unsubscribers. Then use the CSV to "mass unsubscribe" them from the list in question.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down prabhatprabhat
    Posts: 3Sendy user

    got it, thanks

    Prabhat

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