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Not tracking campaign opens or clicks
  • Vote Up0Vote Down bgrahbgrah
    Posts: 0Sendy user

    Hi,

    we had some problem in last few campaigns that we did't get tracking for email open or link clicks.

    Tested it again today on the updated version and nothing changed.

    Also now when I click on a link in email i get "Link no longer exists" page.

    Thanks for your help!
    Blaž

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,289Sendy support

    Hi,

    Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

    You can download Sendy from https://sendy.co/get-updated to compare the .htaccess with the one in your Sendy directory.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down bgrahbgrah
    Posts: 0Sendy user

    Thanks for your help. .htaccess file was the problem, because it didn't copy over with my command. Fixed :)

    Thanks again, and have a nice day! Blaž

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