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Not tracking campaign opens or clicks

bgrahbgrah
edited October 2018 in Troubleshooting

Hi,

we had some problem in last few campaigns that we did't get tracking for email open or link clicks.

Tested it again today on the updated version and nothing changed.

Also now when I click on a link in email i get "Link no longer exists" page.

Thanks for your help!
Blaž

Comments

  • BenBen

    Hi,

    Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

    You can download Sendy from https://sendy.co/get-updated to compare the .htaccess with the one in your Sendy directory.

    Thanks.

    Best regards,
    Ben

  • bgrahbgrah

    Thanks for your help. .htaccess file was the problem, because it didn't copy over with my command. Fixed :)

    Thanks again, and have a nice day!
    Blaž

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