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  • Ben December 2018
Unsubscribe link not working?
  • Vote Up0Vote Down BenaBena
    Posts: 0Sendy user

    I am having trouble. I an new to Sendy and sent out my first email. I can see that 101 people clicked on the unsubscribe link but they were not unsubscribed. When I test the link myself, I get a message that the link is working. My stats show 0% unsubscribed. I an not sure how to fix this issue. Any suggestions?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support


    You probably copied the email's HTML from a web version and pasted it into a new campaign, then sent that campaign. As a result, the unsubscribe link you've copied over is a dummy unsubscribe link (unsubscribe-success.php). If you want to duplicate a campaign, use the duplicate function so that the 'unsubscribe tag' is duplicated into the new campaign instead of the dummy unsubscribe link.

    In future, please use the unsubscribe tag correctly, here's how:

    When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):

    You can use the unsubscribe tags like so:

    <unsubscribe>Click here to unsubscribe</unsubscribe>


    <a href="[unsubscribe]">Click here to unsubscribe</a>

    Paste either of the above into the "HTML" of your email where you want it to appear.

    When each recipient receives your email, the tags will automatically be converted to unsubscribe links unique to each recipient. If the recipient clicks on the unsubscribe link, they'll be unsubscribed instantly off the list(s) they belong to.


    Best regards,

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