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Amazon SES service suspended due to low content quality
  • Vote Up0Vote Down AcidutAcidut
    Posts: 2Sendy user

    Hello,

    I am using Sendy for the past week and yesterday i've got an email from Amazon saying that my account was suspended. All of my emails are coming from my newsletter form on my website, i didn't sent spam emails, every time i sent an email i checked the score with Spamassasin and it was 0. I did SPF and DKIM. I really don't know what to do now and how can i appeal so they can unban my account.

    The only bad thing that i think is that i had kinda high bounce rate and yesterday i just signed up to email-checker.com to verify the emails before trying to send any email. I had setup an autoresponder and sent 2 emails campaigns.

    I would really appreciate any help on how i can fix this problem and remove the suspension.

    Here is the email that i got.

    ============

    Dear Amazon Simple Email Service Customer:

    Your Amazon Simple Email Service (Amazon SES) sending privileges have been suspended, effective immediately.

    This immediate suspension occurred because we have detected significant issue(s) with your sending pattern that require us to immediately suspend your sending privileges in order to protect the sending of all Amazon SES customers. This supersedes any previous probation warnings you may have received.

    If you wish to appeal this suspension, please respond to this email with details of how you will change your sending in order to avoid this problem or why you think this notice may be incorrect.

    The issue(s) triggering your suspension at this time, updated to reflect current statistics, are:

    *Critically Low Content Quality: Over the last approximately 10,000 email messages you sent, a critically high percentage were identified as spam by our filters.

    We carefully track each customer's bounce, complaint, and content metrics in order to improve inbox delivery for all Amazon SES customers. For further details about each of these metrics and tips on how to improve them, please see the Amazon SES Email Sending Best Practices Whitepaper at http://media.amazonwebservices.com/AWS_Amazon_SES_Best_Practices.pdf.

    Sincerely,

    The Amazon SES Team

    ============

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi @Acidut,

    Looks like you were suspended due to "low content quality".

    Low quality content means, a high percentage of your emails did not get pass the ISP's spam filters and got sent to spam immediately. ISP means the receiving end, eg. gmail, hotmail, yahoo mail, etc.

    Try using this tool to check your spam score → http://www.contactology.com/check_mqs.php

    Or this tool (you need to paste in full headers of your email → http://spamcheck.postmarkapp.com/

    Or read about others receiving the same message from Amazon → https://forums.aws.amazon.com/search.jspa?threadID=&q=low+quality+content&objID=f90&userID=&dateRange=all&numResults=15&rankBy=10001

    If you've been sending emails to people who did not opt-in to receive your emails, most people will mark your emails as spam. Overtime, you'll accumulated a high spam score.

    I highly recommend reading Amazon SES Best Practices just as much as Amazon recommends it in their email.

    Try making an appeal by replying their email and letting them know your understanding of this problem.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down AcidutAcidut
    Posts: 2Sendy user

    Every time i sent an email i checked my score to be sure it won't have any problems with the content of my emails. For the past 2 days i had sent emails using http://mandrill.com and i have allot more Open Rate and Click Rate + Not 1 single bounce.

    On contactology. i have a score of 81. How can i fix this problem ?

    SPAM: BODY: Message only has text/html MIME parts (-17)

    Thanks

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    @Acidut Reply Amazon's email and tell them about it. Or ask Amazon's representatives at the Amazon SES forum → https://forums.aws.amazon.com/forum.jspa?forumID=90

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