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How to disable two factor authentication?
  • Vote Up0Vote Down stevebeestevebee
    Posts: 4Sendy user

    Hi, a client has lost the device they use for two factor authentication. When I try to disable it I get a message saying "Unable to save. Please try again". Can you help?

    Thanks.

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,447Sendy support

    Hi,

    When you are at the 2FA screen, there is a button to click which will then show you the instructions to disable 2FA directly via your MySQL database:

    Screenshot:

    Screenshot:

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down stevebeestevebee
    Posts: 4Sendy user

    Hi Ben, the account that has had the two-factor added isn't my main account but a brand account. Is the procedure the same?

  • Vote Up0Vote Down BenBen
    Posts: 3,447Sendy support

    Yes it's the same.

  • Vote Up0Vote Down stevebeestevebee
    Posts: 4Sendy user

    Sorted. Thanks Ben.

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