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Inaccurate Send count
  • Vote Up0Vote Down alexd88alexd88
    Posts: 4Sendy user

    I installed Sendy earlier today and it seems to be working well, a couple of issues I am still struggling to resolve though:

    Whenever I send a e-mail the counter "Sends left:" goes down by 3, not by 1 as it should. For example, I sent an e-mail to a campaign with 1 user and it changed to "Sends left: 9997", I sent an e-mail to 6 more users, it changed to "Sends left: 9979". I am sure Amazon is not trying to cheat me by triple-claiming sends, but something odd is going on here.

    Another issue: Although Opens are being tracked fine, clicks are not being tracked. Do I have to configure anything in order for clicks on links to be tracked correctly?

    Thank you Alex

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi Alex,

    You're not counting the "confirmation emails". The confirmation emails are sent to the "main account user" and the "from email" of the campaign. So that makes 3.

    For click tracking, it works out of the box, you don't have to configure anything. PM me your installation URL, email and password and I'll send a test campaign with a link to myself.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    Hi Alex,

    Thanks, I received your Sendy login credentials.

    I logged in and sent a campaign to your test list, received the email, clicked the link and checked the report. The click was tracked and registered:

    Here's my HTML code used in the campaign:

    Test <a href="http://google.com">link</a>.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down alexd88alexd88
    Posts: 4Sendy user

    Awesome, thanks for the quick reply. All seems to be working now. Not sure why it wasn't before, I think I must have had the link as just http://... etc. instead of wrapping it in an a tag, which seems to have done the trick.

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    You're welcome, Alex. Yes I was thinking the same thing, you probably didn't wrap the link in a href tag.

    Thanks.

    Best regards,
    Ben

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