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Getting 'Unlicensed custom domains' after updating
  • Vote Up0Vote Down srinathrsrinathr
    Posts: 3Sendy user

    Hi,

    We updated our Sendy installation from 3.1.2.3 to 4.0.3, following the instructions provided at https://sendy.co

    When we try to login post update, we are seeing the error message below

    Unlicensed custom domains
    You are using more custom domains than your license allow. 
    

    Is there any additional configuration required, related to custom domains?

    Thanks for your help.

    Regards,
    Srinath

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,421Sendy support

    Hi,

    This is an issue with your license key stored in the database being invalid.

    • Login to your MySQL database via phpmyadmin (or any other way you like, eg. SSH)
    • Go to the login table.
    • Ensure that the value of the license column in the first row is set exactly as your license key

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down srinathrsrinathr
    Posts: 3Sendy user

    Ben. Thanks a lot for your help.

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