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Queue stuck at 100% even after bug fix in V1.1.7.1
  • Vote Up0Vote Down vsmvsm
    Posts: 13Sendy user

    Hi Ben,

    My queue is stuck at 100% for over 2 hours now. I can confirm that there are 736 entries that all have sent=1 in the queue table (excluding the "Action=SendRawEmail&Destinations.member.1=X&Source=Y" mails). Can I safely delete the 736 entries in the queue table, or will I mess up the stats?

    I am using V1.1.7.1

    Thanks

  • 6 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    @vsm Upgrade to 1.1.7.2 to fix this.

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    To solve the issue right now, do not delete the queue.

    1. Login to your database directly
    2. Select the campaigns table
    3. Change the value of the to_send column to match up with recipients column's value

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down vsmvsm
    Posts: 13Sendy user

    Thanks Ben, I'll try that. I didn't notice the new version as I didn't see the upgrade message in the footer of my Sendy install - I don't think you've added that alert as yet.

    Thanks

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    @vsm Don't worry about it, the version cookie set by Sendy last a day before it removes itself. You'll only see the new update alert at least after a few hours.

    Thanks.

    Ben

  • Vote Up0Vote Down vsmvsm
    Posts: 13Sendy user

    Thanks Ben,

    I haven't yet upgraded but did the quick fix as you've explained above. to_send=737 and recipients=736. I then updated to_send=736 and the campaign shows "Sent", however there are still 737 records in the queue table - aren't the records supposed to be removed?

    Thanks

  • Vote Up0Vote Down BenBen
    Posts: 3,489Sendy support

    aren't the records supposed to be removed?

    Yes you can completely remove them now. Thanks.

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