Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Emails not send in some brands
  • Vote Up0Vote Down theanhtheanh
    Posts: 5Sendy user

    I have 12 different brands setup. 10 brands can send emails. But 2 is not. 2 that brands still processing and don't send anythings. I reset cronjob, restart server, run you-domain.com/reset-cron.php duplicate a campaign to send again. But it still don't work.

    Any Idea or solution to resolve this problem? Thank you.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,437Sendy support

    Hi,

    10 brands can send emails. But 2 is not. 2 that brands still processing and don't send anythings.

    Please review the following pointers:

    1. Please check that you have verified your 'From email' or its domain in your Amazon SES console
    2. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending confirmation', please either complete the verification or remove the 'failed' email or domain
    3. If you attempted to verify the sending domain's DKIM and it's in 'pending' or 'failed' status, please either complete the verification or do not verify DKIM at all

    Thanks.

    Best regards,
    Ben

This discussion has been closed.
All Discussions