Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

  • Ben August 13
Unlicensed custom domain license error
  • Vote Up0Vote Down PriyanshuPriyanshu
    Posts: 0Sendy user

    Hello Ben,

    I purchased two license for sendy and I changed the domain for one license and it ran well for 2-3 days and now when i log into it said that I need to buy custom domain license, even though i am using the same domain and not using any other domain apart from the license domain.

    please look into it as soon as possible.

    Thank-you

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,475Sendy support

    Hi,

    If you get a 'Unlicensed custom domains' error, this is an issue with your license key that's stored in the database being invalid.

    • Login to your MySQL database via phpmyadmin (or any other way you like, eg. SSH)
    • Go to the login table.
    • Ensure that the value of the license column in the first row is set exactly to your correct Sendy license key

    Thanks.

    Best regards,
    Ben

This discussion has been closed.
All Discussions