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  • Ben September 25
Opens and clicks not tracking
  • Hello,

    I sent a newsletter and no link works, despite that when I do the test it works, but the official send does not work, I have a 404 error on each link and the activity tracking does not work no Plus, I have no info on open mails, which are banned, etc ...

    or did I make the mistake ???

    cordially

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

    You can download Sendy from https://sendy.co/get-updated to compare the .htaccess with the one in your Sendy directory.

    Best regards,
    Ben

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