Cannot change admin password

Thomas

Hi,

I just tried to change my admin password on a new install. I went to settings and typed in the new password then saved the page. I got the message "Email already exist, please use another email address". The new password was not accepted. Any ideas? Can I change it another way?

Many thanks.

Ben

Hi @Thomas,

Do you have a brand that's using the same login email address as your admin?

Thanks.

Best regards,
Ben

Thomas

Hi Ben,

Yes, I just deleted my brand and I could change it. Could I have changed it without doing that?

Best wishes.

Ben

Hi Thomas,

Could I have changed it without doing that?

No you can't though. This is actually to ensure brands don't accidentally change their login email address to something that already exist.

Thanks.

Best regards,
Ben