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GDPR checkbox missing on iOS

PostPost
edited November 2019 in Troubleshooting

I am using the subscribe form on a wordpress site. On iOS there is no checkbox visible besides "Permission"

No problem on a mac or other desktop pc.

Anybody here encountered this problem before and can help?

Comments

  • BenBen

    Hi,

    I tested reCAPTCHA on iOS and it's working, there aren't any known issues though. If it works on a desktop it should work anywhere else, it's not platform specific.

    Best regards,
    Ben

  • PostPost

    Hi Ben, thank you for the reply.
    I dont mean Recaptcha but the checkbox to give the consent to be in touch via email. here is a screenshot of the ios view: https://we.tl/t-uRliUuVhtW
    Before permission there should be a checkbox that the user has to click before they can subscribe to the mailing list.

    All the best
    Andreas

  • BenBen

    Hi,

    I looked at your screenshot and see that it is likely to be an issue with your CSS that's either hiding the checkbox, or the entire permissions part is moved upwards and hidden under the email field. Please check your CSS code.

    Thanks.

    Best regards,
    Ben

  • PostPost

    Hello Ben,

    thank you for your help!
    I found that Adguard disabled the checkbox, so silly.

    Thank you & and all the best
    Andreas

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