Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Signature Does Not Match
  • Vote Up0Vote Down CispyCispy
    Posts: 3Sendy user

    Hi,

    I just started installing Sendy, but, I am stuck at this error:

    Error: SignatureDoesNotMatch

    I re-did steps 5.2 to 5.3 three times and getting same error.

    I spent hours reading forums trying to find solution, but, couldn't find one.

    What am I doing wrong?

    Thanks

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    Please send me the following details so I can take a look:

    • Sendy installation URL, email and password
    • AWS login credentials

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi Jonathan,

    I forced errors to show and see that the actual issue is with your server clock being out of sync.

    The full error message is:

    SignatureDoesNotMatch: Signature not yet current: 20191120T021117Z is still later than 20191120T011657Z (20191120T011157Z + 5 min.)
    

    This is the comment from an Amazon support representative:

    Screenshot:  
    Source: https://forums.aws.amazon.com/thread.jspa?threadID=134543

    Please sync your server clock with NTP (or contact your hosting provider to do so) by running the following command via SSH:

    sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org
    

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down CispyCispy
    Posts: 3Sendy user

    Hi Ben,

    Just submitted ticket to my hosting co. support. Now, waiting for the reply.

    Thanks, Jonathan

  • Vote Up0Vote Down CispyCispy
    Posts: 3Sendy user

    Hi Ben,

    Server clock is synced and error message is gone now :D Now, I can proceed to next step.

    Thank you so much. Jonathan

This discussion has been closed.
All Discussions