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Zapier unsubscribe user from multiple list instead of one list
  • Vote Up0Vote Down benoit06benoit06
    Posts: 4Sendy user


    I'm trying to use Zapier in order to do basic stuff like : Unsubscribe from list A when they subscribe to list B

    But my issue is:

    • User subscribe to list A -> I can see it as active
    • User subscribe to list B -> Zapier is doing something
    • Reload sendy webpage and then my user is unsubscribe from list A AND B.

    How can I troubleshoot that?

    Of course I would like to still have the user on the new list (in my example B one)

    Thanks a lot for helping

  • Vote Up0Vote Down BenBen
    Posts: 3,678Sendy support


    By default, when a user unsubscribes, they will be unsubscribed from 'ALL' lists in the brand the subscriber may belong to (this is email marketing’s best practice), unless you set the 'unsubscribe settings' to 'Only this list' in the list settings:


    To list settings:

    1. Go to 'View all lists' on the left sidebar
    2. Click the pencil icon on the list item to edit its settings


    Or click 'List settings' at the top right of the page when inside a list:



    Best regards,

  • Vote Up0Vote Down benoit06benoit06
    Posts: 4Sendy user

    Hi Ben,

    Thanks for the reply and sorry for the noob question... (shame on me) Maybe it will help someone else... :-)

    Thanks for the tips, and yes, now it's working as expected.

    You can close this ticket


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