Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Difference in Data Metrics
  • Vote Up0Vote Down ServiceTickServiceTick
    Posts: 4Sendy user

    Hi I hope someone can help. I am looking in my campaign report and seeing that we "sent" an email to 3551 Subscribers. I've had 314 bounces, and 1 spam, however when I look at the metrics in the SES dashboard and the deliveries number for yesterday didn't even reach 2,000 im also seeing under 175 bounces, and the 1 complaint.

    Can anyone explain the discrepency? or what may cause it.

  • 4 Comments
  • Vote Up0Vote Down ServiceTickServiceTick
    Posts: 4Sendy user

    I believe this might actually be a misunderstand of SES on my account sorry. I think (If im understanding correctly), Amazon runs a 24 hour aggregation, therefore its only showing me what the deliveries rate was at -24 hours from current time

  • Vote Up0Vote Down ServiceTickServiceTick
    Posts: 4Sendy user

    Alt text Alt text

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @ServiceTick,

    There's no discrepancy. Your campaign was sent on July 17 at 11:48am through midnight on July 18. If you look at your SES metrics, around 2800 was sent on July 17, and more than 700 was sent on July 18. The total is 3500+ emails which matches the 3551 displayed in your report.

    Best regards,
    Ben

  • Vote Up0Vote Down ServiceTickServiceTick
    Posts: 4Sendy user

    I've looked again and the graphs are now correct. This can be marked as resolved, there is no issue.

This discussion has been closed.
All Discussions