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Opens are not being tracked
  • Vote Up0Vote Down tachangtachang
    Posts: 5Sendy user

    For some reason opens are not being tracked. I sent out a test e-mail campaign out to 3 @gmail.com addresses and one using google apps.

    Is there some code I need to put in to track opens and clicks?

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @tachang,

    Contact your host to change Allowoverwrite to 'all' in Apache httpd.conf so that Sendy's .htaccess file is not being ignored.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down tachangtachang
    Posts: 5Sendy user

    Thank you ben. I just tracked it down in the source to

    Open tracker

    RewriteRule ^t/([a-zA-Z0-9/]+)$ t.php?i=$1 [L]

    and $_GET['i] not being populated.

    I hit the url manually with i being the string and it worked.

  • Vote Up0Vote Down tachangtachang
    Posts: 5Sendy user

    I'm sure you get this quite a bit so for other people you want the AllowOverride command:

        <Directory /var/www/>
                Options Indexes FollowSymLinks MultiViews
                AllowOverride All
                Order allow,deny
                allow from all
        </Directory>
    
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    If you manage your own server, sometimes AllowOverride may be left at None instead of All. Setting it to All will have the .htaccess file not be ignored.

    Thanks.

    Ben

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