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Error when editing autoresponder
  • Vote Up0Vote Down flurbixflurbix
    Posts: 5Sendy user

    So I go to edit one of the emails on my autoresponder. I click 'save and next' and get this cryptic error:

    "Unable to save autoresponder email

    You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ' links_tracking = WHERE id=3 AND ares_id=1' at line 1

    Or check https://sendy.co/troubleshooting#403-forbidden-error-when-clicking-save-and-next as you may have "mod_security" enabled on your server."

    I don't get a 403, so I think it's the top issue. But I'm not really sure how to fix this. For one thing, I cannot seem to find 'links_tracking = WHERE id=3 AND ares_id=1' in any file in Sendy, so I don't really know what' it's talking about.

    Any help would really be appreciated. Thanks.

  • 2 Comments
  • Vote Up0Vote Down flurbixflurbix
    Posts: 5Sendy user

    So it's a browser issue. I disabled a plugin in Firefox (privacy plugin that changes my user agent) and this fixed it.

  • Vote Up0Vote Down flurbixflurbix
    Posts: 5Sendy user

    Thanks!

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