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Redirected to log in page after migrating to Cloudways
  • Vote Up0Vote Down spyrosspyros
    Posts: 1Sendy user

    Hi Ben,

    I moved the Sendy installation to another hosting provider with the same domain name. I am using the latest version of Sendy.

    I followed all the steps at https://sendy.co/troubleshooting#login-page-reloads-without-error-message

    Sometimes I manage to log in but when I click around inside the Control Panel I get logged out and I cannot log in again.

    I would appreciate and advice.

    Thank you

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support

    Hi,

    Try deleting Sendy’s cookies in your browser then login again?

    Best regards,
    Ben

  • Vote Up0Vote Down spyrosspyros
    Posts: 1Sendy user

    Hi Ben,

    I am logging in from a clear browser every time but this is still happening.

    I can go to campaigns and settings and browse around but after a few clicks I am logged out.

    Is there anything else I can try?

    Thank you

  • Vote Up0Vote Down spyrosspyros
    Posts: 1Sendy user

    Just an update,

    I've set up a clean Sendy installation in another folder on the same domain.

    I was able to log in and after a few clicks inside the control panel it logged me out. I couldn't log in for a few times (the page was just refreshing) but after a few times I managed to log in but again I was automatically logged out after some browsing.

    Thanks
    Spyros

  • Vote Up0Vote Down spyrosspyros
    Posts: 1Sendy user

    Hi Ben,

    After a lot of troubleshooting I figured this out. I'm sharing this in case someone else has the same issues.

    The new hosting is in Cloudways on a Digital Ocean server. It seems that Varnish was causing this issue. I have disabled Varnish for the specific website and it works as it should be.

    Best,
    Spyros

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