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  • Ben November 2020
Exporting of unopens available for last campaign only
  • Vote Up0Vote Down mondasmondas
    Posts: 9Sendy user


    Weird one here, in some campaigns the csv download button is missing for 'not opened'. Does anyone know the reason for this?



  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,731Sendy support


    The 'Unopens' export option is only available in the very last campaign that was sent instead of in all campaigns in order not to skew the exported results. I suggest exporting unopens if you need to before sending the next campaign.

    If you want to send another campaign to ‘unopens’ only, alternatively, import subscribers who 'opened' your campaign into a new list from the campaign report (Sendy version 5.0 onwards):

    Then exclude this list when you send your campaign using the ‘Exclude list’ feature. Emails will be sent only to subscribers who didn't open.


    Best regards,

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