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[Gmail outage] High percentage of bounces from Gmail addresses
  • Vote Up0Vote Down rinaufrrinaufr
    Posts: 0Sendy user

    I received a lot of bounces from Gmail addresses in my previous campaign. Any suggestions?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,731Sendy support

    Hi,

    It is because Gmail suffered a major outage on December 14 and 15. Hence, emails sent to Gmail addresses resulted in 'Bounces'. A lot of other users experienced the same issue, even on other email marketing apps and services, because of this major Gmail outage.

    To convert these bounced Gmail addresses into 'Active' statuses again, run the following MySQL query in your database via phpmyadmin or SSH:

    UPDATE subscribers SET bounced = 0 WHERE (timestamp > 1607947200 AND timestamp < 1608120000) AND email LIKE "%@gmail.com%" AND bounced = 1
    

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down rinaufrrinaufr
    Posts: 0Sendy user

    Thank you Ben, I really appreciated your prompt reply,

    Franco

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