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  • Ben January 6
Export recipients who did not open your email
  • Vote Up0Vote Down CarmenCarmen
    Posts: 2Sendy user

    Hi, I want to export the list of people who didn't open a campaign. I read in the forum that this option was added, and there's even an screenshot, but I can't find the option anymore. Was this option removed?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,823Sendy support

    Hi,

    The 'Unopens' export option is only available in the very last campaign that was sent instead of in all campaigns in order not to skew the exported results. I suggest exporting unopens if you need to before sending the next campaign.

    If you want to send another campaign to ‘unopens’ only, alternatively, import subscribers who 'opened' your campaign into a new list from the campaign report:

    Screenshot:

    Then exclude this list when you send your campaign using the ‘Exclude list’ feature. Emails will be sent only to subscribers who didn't open.

    Screenshot:

    Thanks.

    Best regards,
    Ben

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