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New brand is not using the custom domain

jacobrosenfeldjacobrosenfeld
edited January 2021 in Troubleshooting

I created a new brand and bought another custom domain license but the web version link is using the main host's URL not the custom domain

Main host: sendy.xyz.com
new brand: email.qrs.com

email from new brand has webverison link going to Sendy.xyz.com

Also, when I edit the custom domains it says 2 of 3 used although I'm using all 3.

Comments

  • BenBen
    edited January 2021

    Hi,

    Did you ‘Enable’ the custom domain? It needs to be enabled otherwise it won’t be used by the brand and it will also not be counted as ‘Used’.

    Example screenshot

    Best regards,
    Ben

  • jacobrosenfeldjacobrosenfeld

    Yeah I realized that the "use custom domain" was off by accident

This discussion has been closed.

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