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New brand is not using the custom domain
  • I created a new brand and bought another custom domain license but the web version link is using the main host's URL not the custom domain

    Main host: sendy.xyz.com
    new brand: email.qrs.com

    email from new brand has webverison link going to Sendy.xyz.com

    Also, when I edit the custom domains it says 2 of 3 used although I'm using all 3.

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,792Sendy support

    Hi,

    Did you ‘Enable’ the custom domain? It needs to be enabled otherwise it won’t be used by the brand and it will also not be counted as ‘Used’.

    Example screenshot

    Best regards,
    Ben

  • Yeah I realized that the "use custom domain" was off by accident

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