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Setting up Custom Domains

Hi, we recently purchased the custom domain feature for 5 domains but we're having difficulty enabling it following the provided instructions.

Our Sendy installation is hosted on domain1.net/sendy via GoDaddy.

When we try to use domain2.com as a custom domain, I put in the CNAME record of Hostname: domain2.com and Record: domain1.net (GoDaddy has these as Host: and Points to: and TLL: 1 hour), but domain2.com/sendy will not direct to domain1.net as expected. I've tried setting up a redirect and several other fixes, but I'm at a loss of what to try next. Both sites are using WordPress, so is it possible the .htaccess file needs a rewrite rule added?

Comments

  • BenBen
    edited April 1

    Hi,

    You shouldn't add any 'redirects' or edit Sendy's .htaccess file.

    If you have done any of the above, please undo it.

    Then please see this troubleshooting tip → https://sendy.co/troubleshooting#custom-domain-not-working

    Thanks.

    Best regards,
    Ben

  • Ahhhh, awesome information Ben! We needed an Alias in cpanel, that's why it wasn't working for us. I must have read that exact link 10 times, but I was trying a Redirect instead of an Alias. Many thanks, we've got it working on all of our domains now!

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