Setting up Custom Domains
edited April 2021 in Troubleshooting
Hi, we recently purchased the custom domain feature for 5 domains but we're having difficulty enabling it following the provided instructions.
Our Sendy installation is hosted on
domain1.net/sendy via GoDaddy.
When we try to use
domain2.com as a custom domain, I put in the CNAME record of Hostname:
domain2.com and Record:
domain1.net (GoDaddy has these as Host: and Points to: and TLL: 1 hour), but
domain2.com/sendy will not direct to
domain1.net as expected. I've tried setting up a redirect and several other fixes, but I'm at a loss of what to try next. Both sites are using WordPress, so is it possible the .htaccess file needs a rewrite rule added?
This discussion has been closed.
You shouldn't add any 'redirects' or edit Sendy's .htaccess file.
If you have done any of the above, please undo it.
Then please see this troubleshooting tip → https://sendy.co/troubleshooting#custom-domain-not-working
Ahhhh, awesome information Ben! We needed an Alias in cpanel, that's why it wasn't working for us. I must have read that exact link 10 times, but I was trying a Redirect instead of an Alias. Many thanks, we've got it working on all of our domains now!