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Cannot re-establish two factor authentication

smartinsmartin
edited April 2021 in Troubleshooting

Having disabled two factor authentication I now want to re-introduce it. How do I do that so that Sendy forgets the previous settings? At the moment I am getting an authentication error whenever I attempt to re-establish 2FA using either the QR code or the alternative method. Thank you.

Comments

  • BenBen

    Hi,

    Visit your main settings and hit the 'Disable two-factor authentication' to disable 2FA. Sendy will forget the previous settings:

    Screenshot:

    Best regards,
    Ben

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