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Cannot re-establish two factor authentication
  • Vote Up0Vote Down smartinsmartin
    Posts: 3Sendy user

    Having disabled two factor authentication I now want to re-introduce it. How do I do that so that Sendy forgets the previous settings? At the moment I am getting an authentication error whenever I attempt to re-establish 2FA using either the QR code or the alternative method. Thank you.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,823Sendy support

    Hi,

    Visit your main settings and hit the 'Disable two-factor authentication' to disable 2FA. Sendy will forget the previous settings:

    Screenshot:

    Best regards,
    Ben

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