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Script to process SNS soft bounces

edited June 2021 in Questions


I need some help on adding code to bounces.php that will extract the reason of the bounce from the SNS https response.

Any help?



  • Hi,

    The bounces.php script checks for the bounce reason, the email will only be marked as bounced if the reason is a ‘Hard bounce’.

    For soft bounces, Sendy will not mark the email as bounced. Amazon will automatically retry sending to the email that ’Soft bounced’ until it eventually gives up and sends a ‘Hard bounce’ notification to bounces.php, only then will Sendy mark the email as ‘Bounced’ in the list.

    Best regards,

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