Unable to disable two factor authentication

Marc

hi,

I lost my phone with the authentificator app...and that's a big loose!

I follow your indication, change in the databse the "auth_enabled" to 0, but nothing change

I stat my server again, clean the cache and so on, what can I do ? THANk'S

Ben

Hi,

If you follow the instructions here, you won't be asked for the 2FA authentication code:

Screenshot:

Best regards,
Ben

Marc

Hi Ben,

that's my problem...i did this !
see my Phpadmin screenshot :
https://i.imgur.com/OfGyyVM.png

Ben

Can you confirm that's the correct Sendy database? Do you happen to have multiple databases for Sendy?

Marc

Hi Ben, I confirm that's I have only one Sendy install and one Sendy datatbase (his name is : "sendyooblik")
here is the config.php :

<?php
//----------------------------------------------------------------------------------//
// COMPULSORY SETTINGS
//----------------------------------------------------------------------------------//

/*  Set the URL to your Sendy installation (without the trailing slash) */
define('APP_PATH', 'https://newsletter.ooblik.com/');

/*  MySQL database connection credentials (please place values between the apostrophes) */
$dbHost = 'localhost'; //MySQL Hostname
$dbUser = 'sendyooblik'; //MySQL Username
$dbPass = '********'; //MySQL Password
$dbName = 'sendyooblik'; //MySQL Database Name

Ben

Hi,

Please send me the following details so I can take a look:

• Sendy installation URL, email and password
• Access to MySQL database (phpMyAdmin or hosting control panel access)

Best regards,
Ben

Ben

I checked the login table, the auth_enabled is still set as 1 when you mentioned you've already set it to 0.

See screenshot below:

I've changed it to 0 and it is working now.

Best regards,
Ben

Marc

hi Ben, so many THANK'YOU for your help and support ! I really appreciate it, thank's a lot and again, your Sendy is the best !