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  • Ben September 2013
  • David September 2013
Amazon SES bounces sets up okay, but not complaints
  • Vote Up0Vote Down DavidDavid
    Posts: 5Sendy user

    Hi,

    In following the set-up instructions for SES bounces & complaints, bounces works perfectly but complaints does not — Amazon doesn't seem to be able to verify the complaints.php. This is from my error log:

    PHP Notice: Trying to get property of non-object in /Library/Server/Web/Data/Sites/my.sendy.location/includes/campaigns/complaints.php on line 53

    Any clues?

    Thanks, David

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi David,

    • Did you set Feedback for 'Complaints' as well for all your verified emails and/or domains?

    • Is the status of your 'complaints' SNS subscription in your SNS console showing 'PendingConfirmation'?

    Best regards,
    Ben

  • Vote Up0Vote Down DavidDavid
    Posts: 5Sendy user

    Ben, both subscriptions are confirmed, but when I try to set feedback for complaints, only the bounces shows up as a choice in the selection list.

    Best, David

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Did you scroll down the drop down menu?

  • Vote Up0Vote Down DavidDavid
    Posts: 5Sendy user

    Ben, thank you! I couldn't see there might be a scroll-down... All's well.

    Best, David

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