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Unsubscribe Qty is not showing up on the report

edited September 7 in Troubleshooting

Hi, Running 5.2.3 version of Sendy.

On the report, I can see there are links click for the unsubscribe that goes to unsubscribe-success.php?c=1&utm_source=edm&utm_medium=email

However, at the latest Top 10 unsubscribe, there's no email listed for the unsubscription.

The last 10 bounced and last 10 marked as Spam does not show any data as well. The send from email for the newsletter do receive the bounce however.

We are using SMTP and not Amazon SES for the sending.

Comments

  • Hi,

    On the report, I can see there are links click for the unsubscribe that goes to unsubscribe-success.php?c=1&utm_source=edm&utm_medium=email

    That means you did not use the unsubscribe tag correctly. The unsubscribe-success.php page/script is a dummy placeholder page.

    You are using a a dummy/placeholder unsubscribe link in your email. You should use the 'unsubscribe tag' in your email's HTML code instead of the dummy unsubscribe link, eg:

    <unsubscribe>Click there to unsubscribe</unsubscribe>

    or

    <a href="[unsubscribe]">Click there to unsubscribe</a>

    The unsubscribe, web version and other personalisation tags can be found at the bottom of the page when you create or edit a campaign or autoresponder:

    Screenshot:  

    The last 10 bounced and last 10 marked as Spam does not show any data as well

    Please note that as Sendy is designed for Amazon SES, if you use other email service providers, bounces and complaints will not be automatically registered. But these services may let you download emails that bounced or complained which you can then import into Sendy's suppression list.

    Thanks.

    Best regards,
    Ben

  • Thanks Ben.

    Will switch to the Essential tags (HTML only) as we have used "Essential Tags" on the last sending.

This discussion has been closed.