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Unable to communicate with Amazon SES API

edited January 2022 in Troubleshooting

Hi, red error upon new campaign with text "Unable to communicate with Amazon SES API".

I tried the options

  • I created again the user SENDY according to start guide at Amazon AWS. I had to changer the e-mailadres on the Amazon AWS.
  • I updated the Sendy installation on to the latest version.
  • I can nowhere find settings in Sendy where i can give my AWS key.
  • It says to check brands, but I cannot check brands by clicking left above. There are no options for brands.

Please help soon, need to send a newsletter.
Kind regards,


  • BenBen
    edited January 2022


    I can nowhere find settings in Sendy where i can give my AWS key.

    It's in the main settings under 'Amazon Web Services Credentials' →

    If you don't see it, you're probably not logged in as the 'Main account' user of Sendy. The 'Main account' user's email and password is what you set when you first installed Sendy. If you need to recall your main account's login email address:

    1. Login to your MySQL database via phpmyadmin or similar.
    2. Go to the login table, the value of the username column in the first row is your main account login email address.


    Best regards,

  • Hi that worked!
    I am waiting now for Amazon to raise quota limit.
    Thank you,

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