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Wrong analytics

edited January 30 in Troubleshooting

Hi,

On our campaigns I have noticed that the analytics are wrong. The number of recipients that have opened our email is not always shown properly. I tried verifying it with our internal emails as well. Any help would be appreciated.

Comments

  • Hi,

    The problem is because your SSL certificate is invalid, so opens and clicks can't be tracked properly.

    Screenshot:

    You need to install a valid SSL certificate if you want to use 'https' for your Sendy installation.

    Or don't use 'https' at all if you can't install a valid SSL certificate.

    Best regards,
    Ben

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