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Saving brand settings returns a blank page

edited June 24 in Troubleshooting

Hi there,

I am having trouble changing the brand name and image. After I make changes and hit save, I get a blank page. When I go back to see the brand list it shows the old brand. I have tried this on version 5 and now even on version 6 but get the same result. Any idea how I can solve this problem?

Thank you!
-Magic

Comments

  • BenBen
    edited June 24

    This is likely due to some columns not being created when updating to the latest version.

    Try running the following queries in your MySQL database (in phpmyadmin or other methods you like):

    ALTER TABLE campaigns ROW_FORMAT=DYNAMIC;
    ALTER TABLE lists ROW_FORMAT=DYNAMIC;
    ALTER TABLE apps ROW_FORMAT=DYNAMIC;
    ALTER TABLE campaigns ADD web_version_lang VARCHAR(50)
    ALTER TABLE lists ADD hide INT(1) DEFAULT 0
    ALTER TABLE apps ADD hide_lists INT(1) DEFAULT 1
    

    Moving forward, please ensure you've granted full privileges to the MySQL database user for your MySQL database so that Sendy can create new columns or tables in future releases when necessary.

    Thanks.

    Best regards,
    Ben

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