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Can't login to Sendy

edited September 1 in Troubleshooting

Hello,

I couldn't log in to my Sendy v5.2.6 installation. Then I upgraded to v6.0.2 and the problem is still there. It redirects back to the login page.

I tried changing the password. I tried clearing the cache and tried different browsers. I tried to re-upload all Sendy files via FTP. I tried disabling 2factor auth in DB.

My PHP version is 7.4. Perhaps Sendy is looking for the session file from folder ea-php73 but it doesn't exist on the server. The server is based on WHM/cPanel v104. This is the error log:

[13-Aug-2022 09:00:55 UTC] PHP Warning: session_start(): open(/var/cpanel/php/sessions/ea-php73/sess_d40bee6ed0dcb73bee26cbcb34560849, O_RDWR) failed: No such file or directory (2) in /home/hotjoomla/public_html/lists/two-factor.php on line 3
[13-Aug-2022 09:00:55 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php73) in /home/hotjoomla/public_html/lists/two-factor.php on line 3
[13-Aug-2022 09:00:55 UTC] PHP Warning: session_start(): open(/var/cpanel/php/sessions/ea-php73/sess_d40bee6ed0dcb73bee26cbcb34560849, O_RDWR) failed: No such file or directory (2) in /home/hotjoomla/public_html/lists/includes/functions.php(1) : eval()'d code on line 9
[13-Aug-2022 09:00:55 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php73) in /home/hotjoomla/public_html/lists/includes/functions.php(1) : eval()'d code on line 9
[13-Aug-2022 09:00:56 UTC] PHP Warning: session_start(): open(/var/cpanel/php/sessions/ea-php73/sess_d40bee6ed0dcb73bee26cbcb34560849, O_RDWR) failed: No such file or directory (2) in /home/hotjoomla/public_html/lists/includes/functions.php(1) : eval()'d code on line 9
[13-Aug-2022 09:00:56 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php73) in /home/hotjoomla/public_html/lists/includes/functions.php(1) : eval()'d code on line 9
[13-Aug-2022 09:00:56 UTC] PHP Warning: session_destroy(): Trying to destroy uninitialized session in /home/hotjoomla/public_html/lists/includes/functions.php(1) : eval()'d code on line 97

Thanks,
Milos

Comments

  • Hi,

    Please contact your hosting provider to check that your session folder /var/cpanel/php/sessions/ea-php73 exists and has write permissions.

    Best regards,
    Ben

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