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Autoresponder not working

edited June 2023 in Troubleshooting

Hey, thanks for all your help, I wonder if I could prevail upon you, this one's got me stumped.

The autoresponder Cron job is set to one a minute as in */1 * * * *

I'm using the latest Sendy version.

Autoresponder is set to enabled, and immediately on signup.

Am adding emails using an online form, and also testing with API calls.

I am out of sandbox mode in Amazon SES, everything is live - Sendy can send emails fine, just not autoresponders.

Sendy even sends a 'test' autoresponder absolutely fine when I click to do that, so the email is going out and being received, it's just not triggering automatically.

I know I'm missing something obvious. What am I missing?


  • As per our email conversation:

    In your cPanel, it says you need to use the full path to php, like so /usr/local/bin/php (see screenshot below):

    I’ve changed your cron job command to:

    /usr/local/bin/php /home/xxx/ > /dev/null 2>&1

    instead of:

    php /home/xxx/ > /dev/null 2>&1

    And it's working now.

    Best regards,

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