Skip to content

Reports / Opens / Is there a delay for opened and unopened stats?

GiuseppeGiuseppe
edited May 2023 in Questions

Hi there !

I tried a test campaign 15 minutes ago.

I know for sure some emails have been opened and the tracker has ben loaded on the email client (Tunderbird) since I sent this test to myself.

However, 15 minutes later I still have 0 opens. Is there a delay for opened and unopened stats?

Thanks you :)

Comments

  • BenBen

    Hi,

    No there isn't any delay for opens or clicks tracking.

    Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

    You can download Sendy from https://sendy.co/get-updated to compare the .htaccess with the one in your Sendy directory.

    Thanks.

    Best regards,
    Ben

This discussion has been closed.

© Sendy.co 2024