Client is getting bounce notifications but Sendy is showing Zero bounces in the reports

AndyH · May 2023

Hi

We're getting a few (totally correct) email bounces to addresses that do not exist. However when I look in the reports section for that campaign it's show zero bounces. Why is this?

Thanks

Ben · May 2023

Hi,

Visit Amazon SNS console » Subscriptions page
See if your ‘Subscription ARN' says 'pending confirmation'

Screenshot:

If they are in 'PendingConfirmation' status, please see → https://sendy.co/troubleshooting#sns-pendingconfirmation

Best regards,
Ben

Client is getting bounce notifications but Sendy is showing Zero bounces in the reports

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