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Campaigns not sending

linkedlinked
edited July 2023 in Troubleshooting

Hi there,

My Sendy instance seems to be unable to send campaigns.

For instance, I have this campaign that's been stucking in Sending mode for several minutes: https://share.getcloudapp.com/xQuE6p9R

And even my test sends didn't go out.

Yet - everything looks good on my Reputation side: https://share.getcloudapp.com/12ukv6Ev

And I'm not using any extensions like Grammarly.

Any ideas?

Comments

  • BenBen

    Hi,

    Please review the following pointers:

    1. Please check that you have verified your 'From email' or its domain in your Amazon SES console
    2. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending confirmation', please either complete the verification or remove the 'failed' email or domain
    3. If you have already moved out of Amazon SES sandbox mode, please ensure that you've set your Amazon SES region in your Sendy main settings correctly. Please refer to Amazon's email and see which 'region' you are granted your daily sending limit increase in, then set the correct 'Amazon SES region' in your Sendy's settings:

    Screenshot: 

    Thanks.

    Best regards,
    Ben

  • linkedlinked

    Ben - you did it! It was the region that was incorrect.

    Can't thank you enough!!!!!!!!!

This discussion has been closed.

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