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Automatic unsubscribe

edited September 2023 in Troubleshooting

Hi everyone.

We have a situation where our clients in one organization are being automatically unsubscribed each time we send a message through SENDY. This is not an issue with SENDY. Instead, there is a setting/feature/program that is likely reading the unsubscribe in the email header.

I was wondering if anyone else has experienced this issue and how it was resolved. The people on our list want to receive the emails.



  • Hi,

    Set your list’s ‘Unsubscribe setting’ to ‘Double opt-out’ so that another confirmation link needs to be clicked by the recipient in the unsubscribe page before they are being unsubscribed from the list.



    Best regards,

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