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Subscription form times out with no confirmation email

kylekyle
edited January 11 in Troubleshooting

I've just installed Sendy for the first time (latest, 6.0.9) and have Sendy configured so that it can send emails correctly. I'm now trying to create a page on my website that includes the Subscription Form that I got by following the FAQ instructions.

When I use the subscription form, the name and email I entered are added to the subscriber list in Sendy, however I do not receive a confirmation email (I have double opt-in set), and if I leave the page open for a while I get a 524 error for the /sendy/subscribe page (which is where the POST request is sent, if I understand correctly).

If I try again with the same email address, I'm almost immediately sent to the /sendy/subscribe page and the "a confirmation email had already been sent to you" message is displayed.

Please advise on what to check so I can fix this.

Comments

  • BenBen

    Hi,

    Try turning off 'Cloudfare Proxy' for your domain and try again.

    In my experience, Cloudfare causes lots of unforeseen and peculiar issues for Sendy and other web applications in general.

    Thanks.

    Best regards,
    Ben

  • kylekyle

    Thanks Ben, that did indeed work. Annoying that I can't use the proxy but I guess I can live with it.

This discussion has been closed.

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