Skip to content

Understanding 'Unsubscribe from all lists'

PankajPankaj
edited March 18 in Questions

Hi
I have few mail IDs in multiple lists, i use mass-unsubscribe on one list but it's still shown in Subscribers in another list.

List Settings > Unsubscribe user > All lists

In DB: Table: subscribers::

id userID name email custom_fields list unsubscribed bounced
12410627 1 shiv@xxxx.co.in NULL 178 1 0
4144498 1 shiv@xxxx.co.in NULL 126 0 0
12404144 1 shiv@xxxx.co.in NULL 182 0 0

How do i correct this?

Comments

  • BenBen
    edited March 18

    Hi,

    Do you mean you're mass unsubscribing users using a CSV using the 'Mass unsubscribe' feature (see screenshot below)?

    If so, the 'Mass unsubscribe' function only unsubscribes users from that list only.

    The 'Unsubscribe user > All lists' in the list settings applies to when a subscriber clicks on your unsubscribe link in email campaigns or autoresponders that you sent them, they'll then be unsubscribed from ALL lists they belong to.

    Thanks.

    Best regards,
    Ben

This discussion has been closed.

© Sendy.co 2024