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Custom fields not being replaced

mattpmattp
edited April 15 in Troubleshooting

Testing sendy again...

Custom list field replacement in campaign.

ie added FirstName and LastName.
imported via CSV.
Inspected subscribers in UI and confirmed that these custom fields are set correctly in the list.

Created a campaign.
Sent out with "Hello [FirstName]" at the beginning in both html and plain text view.

Email shows up with [FirstName] in both the html and plain text versions.
The campaign preview before sending also shows this macro/placeholder is NOT replaced.
If I try with [Name] it works fine.
So bug seems specific to custom fields.

version 6.0.9.

Comments

  • BenBen

    Sent out with "Hello [FirstName]" at the beginning in both html and plain text view.
    Email shows up with [FirstName] in both the html and plain text versions.

    If your custom field name is FirstName, the correct tag to use is [FirstName,fallback=] and not [FirstName].

    Screenshot:

This discussion has been closed.

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