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Undelivered emails with error code 0

michaelsendymichaelsendy
edited April 22 in Troubleshooting

My last 3 campaigns sent very slowly and have about 25% of the emails marked as "emails not delivered even after retrying." I downloaded the CSV and it says error code 0. I have been using Sendy without issue for about 4 years. I am on version 6.0.9.

What is the error and how can I resolve it?

Comments

  • BenBen

    Hi,

    Your server may be out of sync with NTP. Try syncing your server clock with NTP by running the following command via SSH to sync your server clock with NTP:

    sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-america.pool.ntp.org 3.north-america.pool.ntp.org

    If you don't manage your own server, please contact your hosting support to help you do this.

    Thanks.

    Best regards,
    Ben

  • michaelsendymichaelsendy

    Thanks.

    I was on a shared hosting plan with Dreamhost and they weren't able/willing to fix it. I moved to a VPS and it's working now.

This discussion has been closed.

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