Report display no open email but list the activity if you click on it

claus

Hi ,

I have issue with opened email report. Display always zero. Instead if you click on the email received I can see opened 0 activity 1. I have created a test group to verify it. Anyone know why this happen after the upgrade to latest version.
BR
CLaudio

Ben

Hi,

That's because the user(s) unsubscribed from the list after opening your email. That's why the user(s) do not appear in the exported CSV file.

Best regards,
Ben