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Campaign is not sending

soyjairosoyjairo
edited June 26 in Troubleshooting

All of a sudden, my campaign stopped sending. Sendy says that I have a new subscriber and identified. I receive a confirmation that a New Subscriber has been added. I sent a Test email, which works, but again, it is not sending emails to new subscribers. What do I do?

Comments

  • BenBen

    Hi,

    Please review the following pointers:

    1. Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → https://console.aws.amazon.com/ses/home#/account/request-production-access. If your Amazon SES daily sending limit is 200 emails per day, you're in 'Sandbox mode'.
    2. Please check that you have verified your 'From email' or its domain in your Amazon SES console
    3. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending confirmation', please either complete the verification or remove the 'failed' email or domain

    Thanks.

    Best regards,
    Ben

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