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Repeating Autoresponders for Repeat Signups

graycastlepressgraycastlepress
edited 6:45AM in Using Sendy

So far Sendy has worked very well for my use case. However, one question I have is for how subscribers might re-trigger an autoresponder for a list they're already on.

As an example, a user on my website signs up for a free download for the first time. They land on that list, they get the autoresponder email with a link to download the resource.

Then, a month later, they go back to the same page to re-request the download. Since they're already subscribed, no autoresponder is triggered and no email is delivered.

Is there a way to allow autoresponders to re-trigger when an existing subscriber essentially re-subscribes? The API simply returns an "already subscribed" error so in theory this action is recognized by Sendy, but it doesn't seem like any automated actions can be tied to it.

Comments

  • BenBen

    Hi,

    One way to achieve this is to have the subscription form on your website subscribe users to a dedicated list. In the list settings, configure the thank-you email to include the download link.

    When someone signs up for the first time, they'll be subscribed to the list and automatically receive the thank-you email with the download link.

    If they return later and request the download again by entering the same email address, your form can first call the Delete Subscriber API to remove them from the list, then immediately call the Subscribe API to add them back as a new subscriber.

    Since they're being subscribed as a new user again, the thank-you email containing the download link will be sent to them again.

    Best regards,
    Ben

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