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Getting verification message even after multiple verifications

NSNIndiaNSNIndia
edited September 3 in Troubleshooting

I was getting "verify your login email address" constantly even after I verified email multiple times, and I am getting another message "'contact@nationalskillsnetwork.com' or 'nationalskillsnetwork.com' is pending verification in your Amazon SES console" I verified my email contact@nationalskillsnetwork.com and domain nationalskillsnetwork.com is pending for verification, because of this issue I am unable to send campaigns? Kindly resolve the issue asap, please check the attached screenshots.
I updated to latest version of 7.1.4

https://prnt.sc/GGo3pMqjMRJU
https://prnt.sc/ufFCJRvhEWr3

Comments

  • BenBen

    Hi there,

    This is usually caused by a mismatch between the Amazon SES region set in Sendy and the region where you actually verified contact@nationalskillsnetwork.com and nationalskillsnetwork.com in your Amazon SES console. Amazon SES verification is specific to each region, so if these don't match, Sendy will keep showing the pending/not verified message even though the email and domain show as verified in the console.

    You can check this by going to Main Settings > Amazon Web Services Credentials in Sendy and noting the region set there. Then log in to your Amazon SES console and check the region shown in the top right corner. Make sure you're looking at the same region where contact@nationalskillsnetwork.com and nationalskillsnetwork.com show as verified, and that this matches what's set in Sendy.

    If the regions don't match, update the region in Sendy's Amazon Web Services Credentials settings to the one where your email and domain are verified, and the pending verification message should clear.

    Best regards,
    Ben

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