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Continual automated unsubscribes still happening for some users

ToddAToddA
edited October 17 in Troubleshooting

My list is set to double opt out. I continue to struggle with a few users, one in particular, that keeps getting mysteriously unsubscribed. This user is not clicking any link to opt out, including the second link to confirm the opt out. Further, this same email address shows unknown and unexpected "last activity" data being logged even though the person is not interacting with any email or link from any campaign. I really want to understand what is happening and prevent this, as well as understand how widespread this issue might be.

Comments

  • BenBen

    Hi Todd,

    The latest version, 7.1.6, includes fixes that address what you are describing, so please update to it and see if the issue stops - https://sendy.co/get-updated. This kind of unexpected unsubscribe and unexplained "last activity" is typically caused by email security scanners or bots that automatically follow the links in an email, even when the subscriber has not clicked anything.

    Best regards,
    Ben

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