Emails not getting through?

Jay

I upgraded to version 1.1.0 yesterday and sent a campaign to my main list (18k subscribers) last night. It seemed to go much quicker, but I'm not sure all of the emails made it through. I've checked 6 addresses that are subscribed to the list and only one of them have come through. I also checked trash and spam, but nothing.

Has anyone else seen something like this? Thoughts?

Thanks in advance.

Update: I just checked the SES Management console and it says only 2,312 were sent....

Jay

Moved this comment up there ^

Ben

About 15 hours ago, SES experienced some problems:



This may have been the cause.

Jay

My campaign would have been sent about 6 hours after that last entry.

Ben

I'm not sure if the issue from SES still persist after 6 hours. Are you sending via cron?

Jay

Yes, I am sending via cron.

It looks like the SES problems above related to duplication and latency, not failure.

Jay

Just found that there are 1,187 active subscribers in the list that didn't have "last_campaign" updated. It seems that almost 16,000 emails didn't make it to SES, though.

Ben

Can you check the 'queue' table your the database and see if the emails are there?

Jay

It is empty.

Ben

Possible to get the error log for the period when you sent your campaign?

Jay

Each of these are repeated thousands of times. Especially the last one:

[Thu Nov 15 22:04:36 2012] [error] [client 174.50.251.97] PHP Notice: Undefined index: link_name in /var/www/vhosts/domain.com/httpdocs/s/includes/dashboard/main.php on line 36, referer: http://domain.com/s/

[Thu Nov 15 22:04:39 2012] [error] [client 174.50.251.97] PHP Notice: Undefined offset: 16 in /var/www/vhosts/domain.com/httpdocs/s/report.php on line 657, referer: http://domain.com/s/app?i=1
[Thu Nov 15 22:04:39 2012] [error] [client 174.50.251.97] PHP Notice: Undefined offset: 1 in /var/www/vhosts/domain.com/httpdocs/s/report.php on line 658, referer: http://domain.com/s/app?i=1

[Thu Nov 15 22:04:49 2012] [error] [client 174.50.251.97] PHP Notice: Undefined index: link_name in /var/www/vhosts/domain.com/httpdocs/s/includes/dashboard/main.php on line 36, referer: http://domain.com/s/

[Thu Nov 15 22:40:37 2012] [error] [client 72.47.248.35] PHP Warning: set_time_limit() [function.set-time-limit]: Cannot set time limit in safe mode in /var/www/vhosts/domain.com/httpdocs/s/scheduled.php on line 203
[Thu Nov 15 22:40:37 2012] [error] [client 72.47.248.35] PHP Notice: Undefined variable: to_send in /var/www/vhosts/domain.com/httpdocs/s/scheduled.php on line 502

Ben

Thanks. Are you running PHP in safe mode?

Jay

I saw that, so I've turned it off.

Ben

That should do it.