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Emails stop sending, I have hit resume twice
  • Vote Up0Vote Down JasonMJasonM
    Posts: 27Sendy user
    I started a a campaign approx 10 hours ago to 2,190 subscribers.... Sendy has stopped sending emails twice now. On the recent campaigns screen the first time the campaign indicated 180+ recipients, while SES said 700+ emails sent, which I noticed approx 5 hrs after starting. The second time the campaign indicated 392 recipients and SES shows 1,374.

    I went to the Amazon SES dashboard and it also indicates 1,374 emails sent...

    Under current campaigns I have hit resume each time... page indicates "Sending" but the SES numbers are not changing
  • 6 Comments
  • Vote Up0Vote Down JasonMJasonM
    Posts: 27Sendy user
    One more thing.... current version is 1.1.1
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Hi Jason, have you upgraded to the latest version 1.1.1 that supports multi-threading and auto-resume? http://sendy.co/get-updated
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Wow, before I post my question, you already answered.

    Did you set up cron to send emails?
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    I just checked the code once again and realized there's a small problem incrementing the recipient count.

    I just did a simple fix. Can you please download 1.1.1 again and replace /includes/helpers/class.amazonses.php in your installation with the file you've downloaded?

    Thanks for reporting this.
  • Vote Up0Vote Down JasonMJasonM
    Posts: 27Sendy user
    Ben, will do... I have 2 cron's

    php /var/chroot/home/content/20/10066420/html/sendy/autoresponders.php > /dev/null 2>&1
    php /var/chroot/home/content/20/10066420/html/sendy/scheduled.php > /dev/null 2>&1


  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support
    Great. scheduled.php automatically resumes sending between 5 - 10 minutes if server times out.
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